PROCESSING & SHIPPING TIMES
Everything in our shop is made to order, unless otherwise stated.
Some of our products ship from me and others from a fulfillment center. Please note, some orders may be sent in multiple shipments.
Processing times for Dyed items is TWO WEEKS. If there is any delay beyond that, I will email you.
Some Items are made with a direct-to-garment (DTG) printing technology, which uses high-quality inks that won't fade for a long time if properly cared for.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions here to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Tie-Dye or Bleached Items
Some items are hand made at the Studio. These Items come with special care cards.
For all of these Items I recommend that the first wash be done with just that item to ensure all garments are safe. Wash cold, turn inside out to dry.
Do not Iron decals/Images.
If you have a problem with your order, please email us at firstname.lastname@example.org and include your order number in the subject.
Please keep in mind that our shipping is automated and as such, the customer is responsible for entering in the full correct mailing address at checkout. If you make a mistake please contact us ASAP. If your order has not been shipped, we will do our best to update the shipping details, otherwise your order will go out as it was entered. Please double check.
Packages that are returned to us for an insufficient address will be reshipped. Reshipping costs will be the responsibility of the customer. Refunds are not available for insufficient shipping addresses.
** Due to extensive amount of lost packages, we are no longer sending out replacement packages if a claim is not filed. USPS requires a 30 day no-movement period before a claim can be filed. Once a claim is filed we will issue a credit or replacement products at our discretion**
**Phases and Pages is not responsible for stolen packages and they will not be refunded or replaced. Please contact your local post office if this happens and coordinate with them on next steps. Once your package leaves us, it is out of our control and we can only go by the tracking details provided.**
Please note that Route is offered on all orders. This is extra shipping insurance at minimal cost. Customer is responsible for filing all claims pertaining to shipping.
If you receive a damaged, defective or incorrect product, email us at email@example.com immediately. Please provide your order number in the subject heading so we can advise on the best course of action to rectify the issue.